Varying Shifts between 9 AM – 9 PM

Position Overview:
Overview: This position, under the supervision of the Aquatics Director, has the
responsibilities of maintaining order in the Natatorium by preventing accidents through the
enforcement of policies, rules, and regulations governing the conduct of members and guests.
Additional responsibilities include monitoring the facilities for potential hazards or unsafe
conditions, providing first aid, and all other duties as necessary or required.
Work Schedule: Between 9AM – 9PM
Minimum Education/Experience

• Must be a minimum of 15 years of age
• American Red Cross Lifeguarding certification must be current and maintained
• CPR for the professional rescuer, first aid, and AED certification must be current and maintained

General Responsibilities:

• Create and maintain a safe environment for all participants.
• Communicate and enforce all regulations and pool rules in a personable and
  professional manner.
• Assist swimmers in and out of the pool when needed.
• Complete daily checklists and pool readings as instructed.
• Take chemical readings on a one-hour cycle or as noted on the pool log. Bring any
  unusual readings or conditions to the attention of the director.
• Help instructors with equipment and assist them during classes.
• Maintain eye contact with all swimmers.
• Be on deck at all times.
• Report all needed repairs to supervisor.
• Must attend staff training.
• Attend member service training.

Performance Expectations

• Greet everyone by name in a friendly manner
• No non-work related reading materials allowed
• Be willing to substitute for fellow team members and secure substitutes for working hours if unavailable to work
• Repoart all member service conditions to the Aquatics Director or Aquatics Assistant Director
• Abide by all Center and Aquatics policies and procedures at all times
• Provide excellent customer service to JCC members, guests, and staff, by adhering to the JCC Employee Code of Conduct and Staff Code of Caring

Minimum Physical Requirements:

• Must be in good physical condition
• Must be able to lift at least 50 pounds
• Must be able to swim a minimum of 300 yards continuously at all times
• Must be able to perform any rescue skill required by certifying organization.

For questions or to sSubmit an employment application, email Deenah Hettle at dhettle@yorkjcc.org.

Work Schedule: Between 9AM – 7PM

Position Overview:

Candidate for this position must be 16 years of age. Must have American Red Cross
Water Safety Instructor Certification.

Minimum Education/Experience

• Must be a minimum of 16 years of age
• Hold a current Water Safety Instructor certification through the American Red Cross

General Responsibilities:

• Must understand all four competitive strokes with turns.
• Create and maintain a safe environment for all participants.
• Must be an enthusiastic ambassador of the JCC.
• Must be on time and well prepared for classes.
• Mark class attendance on daily attendance charts.
• Put away all equipment after the program.
• Participate in continuing education programs.
• Demonstrate and explain skills and reasoning for drills.
• Understand all the levels of the American Red Cross Learn to Swim Program.

Performance Expecations

• Greet students by name in a friendly manner.
• Begin and end class on time.
• Be prepared.
• Attend member service trainings.
• Suggest other programming offered at the JCC.

Minimum Physical Requirements

• Must be able to lift at least 30 pounds.
• Must be able to assist participants in and out of the pool.
• Must be able to swim a minimum of 300 yards continuously.
• Must be able to demonstrate swimming skills.

For questions or to submit an employment application, email Deenah Hettle at dhettle@yorkjcc.org.

Work Schedule: Part-time

Overview:  Candidate for this position needs to be able to work well with children and be knowledgeable in the fields of expertise being taught.

Minimum Education/Experience:

• Currently participating in high school courses.
• Must be 15 years of age
• Must have experience playing or participating in the sport being taught.
• Must be able to work well with children of all ages.

Teaching Requirements:

• Dress in a professional appearance
• Work professionally with lead instructor/supervisor to create the best experience for each student
• Assistant lead instructor
• Arrive 15 min before class begins

Teaching Responsibilities:

To encourage all students to:

• Assist lead instructor

General Responsibilities:

• Pick up and drop off participants to and from class
• Be active and participate alongside of the lead instructor
• Create a safe environment for all students
• Greet all students by name and in a friendly manner
• Be enthusiastic and available to students and caregivers
• Any other tasks as assigned

Performance Expectations:

• Understand/possess an openness to Jewish religion and traditions
• Attend all meetings and events that support the department’s main objectives and responsibilities
• Positively and actively promote the JCC’s mission, membership, programs, events, and charitable purpose to JCC members and the general public
• Be familiar with the mission, vision statements, and Core Values of the JCC. Model the Core

Values while working and communicating with members and staff

Minimum Physical Requirements:

• Vision
• Must be able to lift at least 25 pounds.

For questions or to sSubmit an employment application, email Deenah Hettle at dhettle@yorkjcc.org.

Overview:  The Site Director is responsible for ensuring the health, safety, and quality of education, for all children within the center’s care. The Site Director is directly accountable for overall operational management in accordance with well-established guidelines, including working with leadership in the implementation of curriculum development, staff and facilities management, budgetary considerations, and long range planning. The Site Director ensures that the needs of the students and the goals of the center are met appropriately.

Minimum Education/Experience:

• Minimum Bachelor’s Degree in early childhood education or related field of study
• Preferred Master’s Degree and/or with a minimum of 30 credits in ECE.
• Minimum of 2 years of supervisory experience.
• 5 years of direct professional experience in an early childhood setting or related field.
• High energy.
• Strong oral and written communications skills; technology skills.
• Ability to work well with others (staff, children, and parents) and to foster a team environment.
• A strong understanding of child development.
• Strong finance and budgeting skills.
• Excellent leadership, organizational, and interpersonal skills.
• Pediatric First Aid and CPR certification.
• Must clear full background checks and clearances – PA Child Abuse, PA Criminal, National Sex Offender Registry, and FBI
• Must pass health screening with TB test (initial hire).

General Responsibilities:

• Establish quality vision for the center. Manage adherence to quality standards in accordance with the vision and with the DHS, STARS, NAEYC, and CACFP PA state and local requirements. Maintain quality effectiveness measurements.
• Work collaboratively with leadership in the implementation of our ECE educational curriculum, and with staff to develop positive learning activities; manage adherence to PA state and local regulations.
• Maintain student records in accordance with established enrollment procedures and guidelines.
• Maintain communications with parents of current and prospective students through direct conversation, newsletters and parent handbook; implement community outreach activities to maintain and promote positive community relationships.
• Maintain positive relationships with regulatory agencies; ensure legal and financial compliance: DHS, STARS, NAEYC, CACFP and all JCC leadership and coordinators.
• Oversee all office functions including payroll and personnel management (staff supervision) and purchasing.
• Maintain all staff files in accordance with DHS, STARS, and NAEYC accordance.
• Resolve conflicts (including corrective action when necessary) to ensure a positive experience for everyone.
• Manage budget planning and review weekly, monthly, and annually.
• Support current illness and emergency procedures; ensure staff is trained appropriately.
• Work with leadership to implement strategic plan and goals in keeping with mission of program.
• Maintain personal professional development plan to ensure continuous quality improvement.

Performance Expectations:

• Understand/possess an openness to Jewish religion and traditions
• Serve as integral member of the Leadership Team
• Attend all meetings and events that support the department’s main objectives and responsibilities
• Positively and actively promote the JCC’s mission, membership, programs, events, and charitable purpose to JCC members and the general public
• Be familiar with the mission, vision statements, and Core Values of the JCC. Model the Core Values while working and communicating with members and staff

For questions or to Submit an employment application, email Deenah Hettle at dhettle@yorkjcc.org.

Full-Time: 40 Hours/Week at Main Branch & Gan Rimon Campus

Position Overview:

The Toddler Room Lead Teacher will provide leadership for the classroom team to maintain the quality of the JCC’s Early Childhood Program, provide excellent care and education for children and build strong collaborations with families.

Location: Gan Tamar Campus: 2000 Hollywood Drive, York, PA 17403

General Responsibilities:

• Assist the Associate Director / Director in the supervision of staff members on your teaching team.
• Arrange regular meetings for your teaching team.
• Provide a nurturing environment in which all children feel welcomed and secure.
• Meet NAEYC and Keystone STARS* standards.
• Adhere to the standards outlined in the JCC Early Childhood Program Handbook for:
• Following DHS regulations
• Communicating with families
• Care of facility and equipment
• Record keeping
• Curriculum
• Health and safety procedures
• Teamwork, including regular attendance of staff meetings
• Other duties as needed or assigned.

Requirements:

• B.A. degree in early childhood education, child development, elementary education, special education, psychology, or the human services field
• Three to four years of teaching experience
• Vision
• Must be able to lift at least 30 pounds
• Must be able to meet the physical demands of child caregiving
• PA certified in Early Childhood Education

For questions or to Submit an employment application, email Deenah Hettle at dhettle@yorkjcc.org.

Full-Time: 40 Hours/Week at Main Branch

Position Overview:

The Early Childhood Head Teacher will provide leadership for the classroom team to maintain the quality of the JCC’s Early Childhood Program, provide excellent care and education for children and build strong collaborations with families.

Location: Gan Tamar Campus: 2000 Hollywood Drive, York, PA 17403

General Responsibilities:

• Assist the Associate Director / Director in the supervision of staff members on your teaching team.
• Arrange regular meetings for your teaching team.
• Provide a nurturing environment in which all children feel welcomed and secure.
• Meet NAEYC and Keystone STARS* standards.
• Adhere to the standards outlined in the JCC Early Childhood Program Handbook for:
• Following DHS regulations
• Communicating with families
• Care of facility and equipment
• Record keeping
• Curriculum
• Health and safety procedures
• Teamwork, including regular attendance of staff meetings
• Other duties as needed or assigned.

Requirements:

• B.A. degree in early childhood education, child development, elementary education, special education, psychology, or the human services field
• Three to four years of teaching experience
• Vision
• Must be able to lift at least 30 pounds
• Must be able to meet the physical demands of child caregiving
• PA certified in Early Childhood Education

For questions or to sSubmit an employment application, email Deenah Hettle at dhettle@yorkjcc.org.

Full-Time: 40 Hours/Week at Main Branch and at Jacobus Branch
Part-Time: 20-25 Hours/Week at Jacobus Branch and at Main Branch

Position Overview:

The principal duties of the Assistant Teacher include collaborating with the Head Teacher to develop weekly curricular plans; cooperating with the home base team to implement and evaluate classroom activities; overseeing the physical well-being of the children; maintenance of the classroom, classroom materials, and equipment; and contributing to the overall operation of the Early Childhood Program.

General Responsibilities:

• Collaborate with the Head Teacher to provide a nurturing environment in which all children feel welcomed and secure.
• Meet NAEYC and Keystone STARS* standards.
• Adhere to the standards outlined in the JCC Early Childhood Program Handbook for:
  • Following DHS regulations
  • Communicating with families
  • Care of facility and equipment
  • Record keeping
  • Curriculum
  • Health and safety procedures
  • Teamwork
• Attend regular meetings for your teaching team, the Early Childhood Program, and the JCC.
  • Other duties as needed or assigned.

Requirements:

• High school diploma, plus 15 credits in Early Childhood Education, Elementary Education, Human Resources, or an equivalent field and one year experience working with children; or
• High school equivalent plus 30 credits in the above fields; or
• High School equivalent plus two years of experience working with young children.
• Vision
• Must be able to lift at least 30 pounds
• Must be able to meet the physical demands of child caregiving

For questions or to submit an employment application, email Deenah Hettle at dhettle@yorkjcc.org.

Part-Time: AM/PM Shifts – 6:30 – 8:00 AM and 3:00 – 5:30 PM

Locations: York JCC, Dallastown Intermediate School, York Academy Regional Charter School

Position Overview:

Provide care and guidance for children ages 6 to 12. Work collaboratively with the childcare team to provide a safe, nurturing environment in which all children feel welcomed and secure.

Requirements:

• High school diploma, plus 15 credits in Early Childhood Education, Elementary Education, Human Services, or an equivalent field and one year experience working with children; or
• High school equivalent plus 30 credits in the above fields; or
• High School equivalent plus two years of experience working with young children.
• Vision
• Must be able to lift at least 30 pounds
• Must be able to meet the physical demands of child caregiving

For questions or to submit an employment application, email Deenah Hettle at dhettle@yorkjcc.org.

Part-Time: Monday through Thursday, 4 – 7 p.m.

Position Overview:

The Babysitting Room is open 8:00 – 1:30pm.m. Monday through Friday and 4 – 7 p.m. Monday through Thursday. Caregivers are
responsible for supervising children from 2 months – 11 years old. Children may use the room for up to two hours a day while
parents are in the building.

Minimum Education/Experience

• Minimum of 18years old
• Two years experience caring for children aged 2 months – 11 years old

General Responsibilities

• Change diapers in accordance with JCC diaper changing policy
• Distribute parent-provided lunches and snacks, including the spoon/bottle-feeding of younger children
• Personally interact with children through reading, arts and crafts, game play, and other socialization
• Ensure maintenance of daily attendance records
• Perform upkeep and cleaning of room and equipment periodically
• Greet parents and children warmly and by name as often as possible
• Any other tasks as assigned

Performance Expectations

• Provide positive guidance in redirecting children; minimum discipline designed to separate a child from others when behavior
  interferes with positive interaction
• The room and equipment are to be left clean at the end of each shift and games and equipment disinfected on a regular basis
• Uphold policies and rules governing the Youth Lounge as well as the Jewish Community Center and keep all members informed as
  to the status of rules and their implications
• Be available as a substitute to cover other providers’ shifts if necessary and when able
• Make arrangements to cover your own absences at least 24 hours in advance or as soon as possible on sick days; if a replacement
  cannot be found, notify supervisor as soon as possible
• Attend staff meetings as directed
• Work as a team member to maintain a high quality of care giving; assist in the Babysitting Room at times when the Youth Lounge
  is not in use
• Provide excellent customer service to JCC members, guests, and staff by adhering to the JCC Core Values

Minimum Physical Requirements

• Vision
• Must be able to lift and carry a child up to 50 pounds
• Must be able to move and clean games and equipment, sweep floors, transport children to and from gym, and supervise and participate in play and socialization with children
• Must be able to escort children from the building during fire and evacuation drills

For questions or to submit an employment application, email Deenah Hettle at dhettle@yorkjcc.org.

Overview: The Teaching Aide will cooperate with the home base teaching team to maintain the quality of the JCC’s Early Childhood and School Age Programs, providing excellent care and education for children and building strong partnerships with families.

Minimum Education/Experience:

• High School diploma; OR
• High School equivalent plus Child Development Certification (CDA)
• At least 18 years old

General Responsibilities:

• Cooperate with the home base team to provide a nurturing environment in which all children feel welcomed and secure.
• Meet NAEYC and Keystone Stars standards.
• Adhere to the standards outlined in the Early Childhood and/or School Age Program Handbooks for:
  • Following DHS regulations
  • Communicating with families
  • Care of facility and equipment
  • Record keeping
  • Curriculum
  • Health and safety procedures
  • Teamwork
• Attend regular meetings for your teaching team, the Early Childhood / SACC Program, and the JCC.
• Other duties as needed or assigned.

Performance Expectations:

• Positively and actively promote the JCC’s mission, membership, programs, events, and charitable purpose to JCC Early Childhood families, members, staff, guests, and the general public.
• Provide excellent customer service to Early Childhood and School Age families, JCC members, guests, and staff by adhering to the JCC Employee Code of Conduct and Staff Code of Caring.

Minimum Physical Requirements:

• Vision
• Must be able to lift 30 lbs.
• Must be able to meet the physical demands of child caregiving

For questions or to submit an employment application, email Deenah Hettle at dhettle@yorkjcc.org.

Overview: The Family Services Manager is responsible for overseeing the operations, programs and services of the JCC Family Services Department.

Work includes:

• Managing the JCC’s efforts to provide essential services to the York community’s individuals and families in need.
• Providing counseling, therapy and community referrals to seniors, individuals and families, as appropriate within the JCC’s guidelines and mission.
• Overseeing client centered social services including programs, social events, education, advocacy, information and referral services, and community collaborations for individuals and families seeking support and assistance.
• Support and expand the JCC’s volunteer services in delivery of programs and services.
• Steward existing and new relationships with community partners, JCC staff, committees, Board and leadership.
• Offer counseling, group therapy, and referrals to seniors, individuals and families, as appropriate within the Family Services department’s guidelines and mission.
• The position manager and program supervisor will develop department policies and procedures within the framework of departmental objectives.
• Candidate will also provide leadership in overseeing and facilitating current and newly developed programs and services.

Minimum Education/Experience:

• Graduate of an accredited college or university.

• Possession of a BSW or MSW degree, and a Commonwealth of Pennsylvania Social Worker Work license are desirable strongly desired.
• Minimum of two years’ experience as a fully licensed practitioner

• Experienced counseling, working with seniors, adults and families undergoing a variety of social and mental health needs.
• Additional training, licensure, or certification related to the treatment of older adults and aging is preferred.
• Knowledge of practices and principals of social service administration
• Social work/case management knowledge experience.

Required Skills

• Excellent written and verbal communication skills.
• Communication skills to effectively and interact well with people of diverse backgrounds.
• Demonstrate professionalism, leadership, confidentiality, strong social communication, interactive skills and compassion.
• Excellent documentation and record keeping.
• Strong social skills, appreciation of and ability to manage, train and retain volunteers.
• Demonstrate patience and sensitivity
• Excellent multi-tasking and time management skills.
• Flexibility to work with people, individuals’ and families’ availability as needed.

• Computer Skills: Competence in, and understanding of, Microsoft 365 Professional suite

General Responsibilities:

• Oversee and manage the activities, programs and functions of a multifaceted Family Services Department.
• Oversee daily operations executing the department’s and agency’s mission.
• Manage and coordinate current and new programs and services.
• Steward the overall relationship with the JCC staff, leadership and partners.
• Initiate and execute strategic and long term planning.
• Create and remain within budget for the department.
• Serve as the “face” of the department and primary ambassador to strengthen and expand the department and JCC profile.
• Establish and maintain relationships with community members, volunteers, referral sources and clients.
• Initiate and develop collaborations and partnerships furthering the mission of the agency.
• Monitor service delivery, and implements organizational changes necessary to achieve goals and objectives.
• Develops and/or revises operating plans and procedures in accordance with overall departmental/organizational objectives.
• Plan, assign, review and evaluate the work of volunteers and staff responsible for effective delivery of services.

Social Work Responsibilities:

• Provide counseling and therapy to seniors, individuals and families as appropriate within JCC’s guidelines and mission.
• Deliver client-centered social services, education, and professional services in a collaborative community setting.
• Provide additional social services to clients as needed, such as advocacy, service linkage and referral, and collaboration with other providers.
• Maintain knowledge of current resources in the greater York area as well as on a State and Federal level.
• Link clients to integrated services and community resources that address their individual needs.
• Collaborate with other social service agencies in the York community.
• Engage in implementation of education events, programs, community events, collaborations and networking.

Performance Expectations:

• Understand/possess an openness to Jewish religion and traditions
• Attend all meetings and events that support the department’s main objectives and responsibilities
• Positively and actively promote the JCC’s mission, membership, programs, events, and charitable purpose to JCC members and the general public
• Be familiar with the Mission, Vision Statements, and Core Values of the JCC. Model the Core Values while working and communicating with members and staff.

Minimum Physical Requirements:

• Vision
• Must be able to lift at least 25 pounds.

For questions or to submit an employment application, email Deenah Hettle at dhettle@yorkjcc.org.

Position Overview:

Candidates for this position must be a licensed massage therapist from an accredited school of massage. Person must be dedicated to the health and safety of each client so that they may receive all the benefits of massage.

Minimum Education/Experience

• Massage Therapy License

General Responsibilities:

• Maintain health history forms.
• Develop and propose client treatment plans specific to client and describe type of massage to be used.
• Maintain accurate treatment and medical records for each client.
• Maintain daily appointments.
• Arrive on-time for appointments.
• Create a safe and pleasant environment for each client.
• Maintain current certification or degree.
• Change sheets, lotions, launder sheets after every client.
• Redeem each massage after client receives treatment.
• Record time, receipts, and appointments to submit to accounting department.
• Maintain cleanliness of massage rooms, waiting area and bathroom as needed.

For questions or to submit an employment application, email Deenah Hettle at dhettle@yorkjcc.org.

Overview:  The Part-Time Housekeeping at Gan Rimon position is a motivated individual who takes pride in cleanliness and customer service. The Gan Rimon Housekeeping I position is responsible for completing tasks, cleaning and upkeep of the Gan Rimon Daycare facility in Jacobus, to ensure the entire building is clean and ready to be reopened each morning.

*This position would offer discounted childcare during the day at our Gan Rimon facility of Jacobus.

Hours: Monday- Friday 5:30pm- 10:30pm

Minimum Physical Requirements:

• Able to lift 30 pounds.
• Needs to be standing for prolonged periods of time.
• Vision

Responsibilities:

• Care and maintenance of cleaning equipment; i.e. vacuum cleaners and other cleaning machines
• Ensure that all rentals are set up in a timely manner to allow ample time for renters.
• Cleaning and upkeep of the JCC.
• Steam cleaning and hard floor care
• Securing all doors and windows
• Restocking all paper products, soaps, and housekeeping supplies throughout the building.
• Refuse removal.
• Occasional exposure to chemicals, blood pathogens, body fluids
• Use of proper safety equipment
• Occasional extra hours
• Other duties as assigned

Performance Expectations:

• Maintain professional attitude/appearance
• Communicate concerns/problems with facility and assistant facility directors
• Report member’s complaints, suggestions and comments to your supervisor.
• Provide excellent customer service to JCC members, guests, and staff by adhering to the JCC Core Values.

Work Schedule:

• Monday- Friday 5:30pm- 10:30pm

For questions or to submit an employment application, email Deenah Hettle at dhettle@yorkjcc.org.

Overview:The Part-Time Housekeeping I position is a motivated individual who takes pride in cleanliness and customer service. The Part-Time Housekeeping I position is responsible for completing tasks, as assigned by the evening head supervisor, housekeeping supervisor and facilities director, to ensure the entire building is clean and ready to be reopened each morning.

Hours: Tuesday & Thursday Evenings – 7:00PM-12:00AM | Saturdays – 7:00AM – 3:00PM

Responsibilities:

• Care and maintenance of cleaning equipment; i.e. vacuum cleaners and other cleaning machines
• Steam cleaning and hard floor care
• Securing all doors and windows
• Restocking all paper products, soaps, and housekeeping supplies throughout the building.
• Refuse removal.
• Occasional exposure to chemicals, blood pathogens, body fluids
• Use of proper safety equipment
• Occasional extra hours
• Other duties as assigned

• Ensure that all rentals are set up in a timely manner to allow ample time for renters.

• Cleaning and upkeep of the JCC.

For questions or to submit an employment application, email Deenah Hettle at dhettle@yorkjcc.org.

Overview:  The JCC’s Manager of Jewish Life will lead a foundational and fundamental department of the JCC. The Manager will provide vision, direction, supervision, and support for the day-to-day operations of the Department. Ultimately, the manager is responsible for cultivating and supporting vibrant Jewish life at the JCC.

Minimum Education/Experience:

• 5 years of experience in Judaic program development and implementation, and program presentation. Proven successful management experience in a JCC, non-profit, or similar agency.
• BA/BS degree required. Advanced degree preferred in Jewish communal services, nonprofit management, public administration or related field.
• Experience with Jewish communal agencies.
• Strong record of professional commitment and goal achievement.
• Demonstrated ability to interact with professional organizations and individuals.
• Knowledge and understanding of Jewish culture and traditions.

Required Skills

• Excellent written and verbal communication skills.
• Communicate effectively and interact well with people of diverse backgrounds.
• Demonstrate professionalism, leadership, confidentiality, strong social communication skills and compassion.
• Excellent documentation and record keeping.
• Strong social skills.
• Demonstrate patience and sensitivity.
• Excellent multi-tasking and time management skills.
• Computer Skills: Competence in, and understanding of, Microsoft 365 Professional Suite.

General Responsibilities:

• Serve as a resource, collaborator and programmer for Jewish cultural and religious programming.
• Provide guidance and direction to the JCC’s Jewish Life-Family Services Committee and

Board of Directors regarding Jewish customs, practices, learning and celebration.

• Provide vision and direction to Jewish Life & Family Services Department, identifying key needs and strategic opportunities aligning with the JCC’s mission and vision.
• Maintain and deliver department’s high-quality, professional programs and services through ongoing assessments and evaluations.
• Develop/find new innovative culture and educational programming based on the Hebrew calendar.
• Accountable for creating/analyzing and monitoring annual budget regularly to ensure the Department meets projections; collaborate with the JCC’s Advancement Department.
• Foster partnerships and collaborations with community Jewish and secular arts and culture organizations, and service providers to enhance the scope and reach of programs and services.
• Support and expand the volunteer program of the JCC with the assistance of the HR department.
• Other duties as assigned.

Performance Expectations:

• Understand/possess an openness to Jewish religion and traditions.
• Attend all meetings and events that support the department’s main objectives and responsibilities.
• Positively and actively promote the JCC’s mission, membership, programs, events, and charitable purpose to JCC members and the general public.
• Be familiar with the mission, vision statements, and Core Values of the JCC. Model the Core Values while working and communicating with members and staff.

Minimum Physical Requirements:

• Vision
• Must be able to lift at least 25 pounds.

For questions or to submit an employment application, email Deenah Hettle at dhettle@yorkjcc.org.

Overview:
The Membership Director is responsible for new membership sales revenue, meeting/exceeding monthly and annual revenue and retention goals for membership, which will enable the JCC to forward their strategic mission plan. The Membership Director will develop, implement and lead new member onboarding, engagement, and retention strategies, which are consistent with the JCC’s strategic plan and objectives. The Membership Director will ensure delivery of high quality member experiences, improve member retention, reduce attrition and extend the average length of membership of our customers. The Membership Director will promote programs to members and the community at large to meet established budget and revenue goals.

Minimum Education/Experience:

• Associates degree required, Bachelors preferred.
• Minimum of 5-7 years of experience managing a customer service, marketing or membership department
• Minimum of three (3) years of experience in a supervisory role
• Strong leadership skills
• Demonstrated ability to build and sustain positive working relationships at all levels
• Ability to achieve results through the use of influence
• Strong interpersonal skills and customer service orientation
• Excellent verbal and written communication skills
• Ability to be an independent contributor and team player
• Ability to use computer programs such as Microsoft Office suite
• Ability to plan, forecast, develop and manage a budget
• Ability to work with diverse populations
• Ability to work a highly flexible and rapidly changing work environment

General Responsibilities: 

• Execute JCC marketing plans and sales initiatives to achieve/exceed personal and team’s monthly and annual sales revenue, member retention and contract utilization goals.
• Recruit, hire, on-board, train, develop and supervises the Assistant Membership Director and Membership team.
• Prospect for new members/clients.
• Demonstrate proficient use of sales system by implementing consistent lead management, outbound calls and conversion ratio.
• Conduct tours for potential new members using a consultative sales approach.
• Identify corporate wellness partner leads and achieve corporate wellness unit goals for the JCC.
• Create and implement new membership onboarding initiatives for new members, member engagement, retention, policy compliance, customer service, and member communications.
• Represent the JCC at community events to promote membership and programs.
• Create and promote a work environment that is inclusive of diverse backgrounds.
• Provide direction, leadership and support to the JCC, with regard to their strategic retention, process evaluation, and improvement and performance management.
• Coordinate with Marketing and Communications Manager on member communication activities, such as newsletter, calendar and program flyers.
• Implement marketing and promotional activities including but not limited to member engagement events.
• Prepare, manage, and implement the membership annual budget to ensure goals are achieved.
• Other duties as needed or assigned

Performance Expectations

• Understand/possess an openness to Jewish religion and traditions.
• Serve as an integral member of the Leadership Team.
• Attend all meetings and events that support the department’s main objectives and responsibilities.
• Positively and actively promote the JCC’s mission, membership programs, events, and charitable purpose to JCC members and the general public.
• Be familiar with the mission and vision statements and Core Values of the York JCC. Model the core values while working and communicating with members and staff.
• Serve as a role model for members and staff demonstrating positive attitudes, appropriate attire and grooming, and an effective work ethic.
• Protect confidentiality of records and information about staff, and use discretion when sharing any such information within legal confines.

Minimum Physical Requirements:

• Hearing, Vision, Speech
• Must be able to lift at least 20 pounds

For questions or to submit an employment application, email Deenah Hettle at dhettle@yorkjcc.org.

Overview:
You are a key person in providing front-line customer service to our members and potential members, upholding the York JCC Mission and Core Values, and generating membership sales.

Minimum Education/Experience:

• Customer Service/Sales Experience
• High School Diploma
• Basic Math Skills
• Computer Experience

Minimum Physical Requirements:

• Hearing
• Vision

General Responsibilities: 

• Answering phones, transferring calls, and taking and disseminating messages.
• Greeting members and checking cards to verify member status. As much as possible, personal contact should be made with each visitor in a manner that is personal, friendly and courteous. No reading or personal business should ever take place when a visitor is in the Front Desk area.
• Processing member applications and registrations (for camp, preschool, childcare, programs, etc.)

• Quick and accurate data entry of all registrations and receipts.
• Accurately maintaining records and balancing of all monies received and disbursed.

• Conducting tours with prospective members, which includes a sales/service component to turn visitors into members.
• Supporting staff by answering questions, making photocopies, running rosters, “selling” programs to members, and additional projects as needed.
• Supporting staff by cross-selling programs, answering questions, and running rosters
• Recommending system improvements where perceived.
• When possible, substituting for other Service Associates and working extra hours at peak times as needed.
• Helping to train incoming Service Associates as needed.
• Keeping current on all aspects of the JCC.
• Attending departmental meetings.
• Responding to and following up on all front desk inquiries.
• Being a liaison between membership and staff.
• Professional and respectful behavior of your co-workers.
• Any other tasks and/or responsibilities as assigned.
• Professional and respectful behavior for your co-workers

For questions or to submit an employment application, email Deenah Hettle at dhettle@yorkjcc.org.